Willa

What is the difference between handknotted and handtufted rugs? 

Handknotted rugs are crafted by individually tying each knot by hand around warp threads, creating an exceptionally durable rug with no backing or adhesives. This traditional process takes approximately five to six months and results in heirloom-quality pieces designed to last for generations.

Handtufted rugs are created using a handheld tufting tool that inserts yarn into a canvas base, which is then secured with a latex backing. With appropriate care and low traffic use, these rugs offer a refined yet durable lifespan of over a decade.  

What is the difference between real silk and bamboo silk? 

Real silk and bamboo silk share a soft, luminous sheen but differ in origin and performance.  Real silk is a natural protein fiber derived from the silkworm cocoons in China, prized for its strength, elasticity, and enduring luxury.  Bamboo silk is a regenerated cellulose fiber derived from bamboo, offering a similar softness and sheen, though with reduced durability and best suited for low traffic settings. 

What are the payment terms? 

Handtufted rugs require full payment at the time of the order due to their quick eight to twelve week production lead-time. For handknotted rugs, clients may choose between full payment at the time of purchase or a 50% deposit, with the remaining balance due once the rug has been completed and is ready to depart our Nepalese mill.  

To arrange a wire transfer or discuss split-payment options, please contact your sales representative, who will be pleased to assist you throughout the process. 

For more information, please visit the FAQ page.

We will notify you once your rug has shipped from our overseas mill to our Florida receiving warehouse. Upon arrival, each piece is carefully inspected, rolled, and prepared for dispatch. We will then confirm shipment to your preferred delivery address via UPS or Fedex. Once a full-size rug is shipped from Florida, delivery is typically expected within 7-14 days. Shipping confirmation details will be provided via email. Deliveries may be made to a residential address, place of business, or receiving warehouse. From full-size rugs, a signature is required upon delivery.

For more information, please visit the Shipping page.

We offer a full refund or replacement for items returned within 30 days of receipt. To initiate a return, please email contact@novarude.com with your company name, pickup address, product title, reason for return, and whether you require a refund or replacement. For security purposes, refunds are issued to the original method of payment.

All returned items must be undamaged and in their original condition. Custom orders are final sale, as each piece is made to your exact specifications. Refunds are offered only in the event of damage or if a rug arrives materially different from the approved artwork specifications in color, size, or construction.

For more information, please visit the Returns page.

VACUUMING

Regular vacuuming helps preserve the beauty of your rug by removing dust and debris before they can abrade the fibers. To protect the integrity of the pile, we recommend using a vacuum without a beater bar or other high agitation attachments.

SPOT & STAIN REMOVAL

Attend to spills immediately to minimize staining. Gently blot excess moisture with a clean, dry cloth or paper towel, avoiding any rubbing or scrubbing, which may force the stain deeper into the fibers. If needed, lightly dab the area with a damp cloth and diluted pH-neutral detergent. Avoid excessive water and rinse the cloth frequently to prevent soap residue from remaining in the rug. For real silk, use cold water only; for wool, lukewarm water is recommended.

For more information, please visit the Care & Maintenance page.