Murphy

What is the difference between handknotted and handtufted rugs? 

Handknotted rugs are made by tying individual knots by hand around warp threads (anywhere from 40 to 300 knots per square inch).  The lifespan can last for generations and usually requires a longer lead-time of roughly 5-6 months.  No backing or glue is needed.  See our craftsmanship page to learn more. While a handtufted rug is made using a handheld tufting gun that punches yarn into a canvas.  Then finished by securing with a latex glue backing. The lifespan is over 10 years if used in a low traffic setting and cared for well.

Can you explain the difference between real silk and bamboo silk? 

They both have a soft, lustrous sheen in appearance, but different in origin and durability.  Real silk is a natural protein fiber from silkworm cocoons in China.  It has long fibers, natural elasticity, and high strength.  Real silk is considered highly luxurious and long lasting with proper care.  Bamboo silk is not made from silk at all.  It’s a semi synthetic fiber made from the bamboo stalk.  It is less durable than real silk and suggested in low traffic settings.  

How do I start the process of customizing a rug? 

Email contact@novarude.com if you do not know your dedicated sales representative.  A sales representative can best assist you after they learn more about your project needs.  We have over 1,400 color poms you can choose from to find the perfect shade.  We will put together a custom artwork rendering of your rug specifications for your review. See our custom page for information on capabilities.

For more information please visit the FAQ page

We will be in touch once your rug is shipped from our overseas mill to our Florida receiving warehouse. Once the rug is inspected and rolled up, we will get in contact with you and ship to your desired delivery location via UPS or Fedex. Once shipped from Florida, you can estimate the rug will take roughly 7-14 business days to arrive to you.  We will email you shipping confirmation details.   We can ship to a residential address, place of work, or a receiving warehouse. All full size rugs you must be present to sign for the rug upon delivery.

While working to minimize shipping delays, NOVA RUDE is not responsible for delays caused by shipping carriers. Please note that during the Holiday season it may take a little longer for items to arrive, depending on weather conditions and carriers' overload. Thank you for your understanding and patience. Please keep in mind that delivery times are estimates and should be used as a guide. 

For more information please visit the shipping page

We are happy to offer a full refund, or replacement provided you send it back within 30 days of receipt.  To arrange a return, please email contact@novarude.com and tell us your company name, pick up address, title of the product, the reason you need to return it, and rather you require a refund or replacement.  For security purposes, we only issue refunds back to the original payment method.

All items returned must be undamaged and in the original condition.  We do not offer returns on any custom orders as these are tailor-made to your specifications.

For more information, please visit the return page

VACUUMING

Regularly vacuum to remove dirt and debris that can cause damage to the rug fibers.  Avoid high-powered vacuums with beater bars as this can agitate rug fibers.

SPOT & STAIN REMOVAL

Attend to a spill immediately.  Avoid scrubbing as this will force the stain deeper into the rug. Blot out excessive moisture with dry paper towels. A damp towel can be used to dilute any excess residue.  Do not use excessive amounts of water.  Use a ph-neutral liquid soap such as Woolite diluted in water. 

Make sure you rinse the towel frequently to get the soap residue out of the rug completely.  Cold water is advised for real silk and warm water for wool.  Bamboo silk and deep stains we recommend always getting a professional cleaner.

For more information please visit the Care & Maintenance page